Frequently Asked Questions
Have questions? We’ve got answers. And if you'd prefer to talk to a human, we'd love to schedule a guided walkthrough — or just chat!
FAQs
- How do I get started with Backtrace?
- How does the free trial work?
- What happens when the trial period is over?
- Can I get an extension on my trial?
- What happens when I exceed the number allotted crashes per month?
- What if I need more crashes?
- How do the different tiers compare?
- How do sign up for one of the self-service tiers?
- What are the advantages of an enterprise tier?
- What kind of code instrumentation is required?
- Are there methods for obtaining backtraces from Mac and Linux clients?
- Can I run Backtrace in my production, QA, or development environments?
- Is Backtrace self-service?
- I work in support. How can Backtrace benefit me?
- Are there data limits?
- What solutions do you offer to enterprises?
- What kind of support for symbols does Backtrace provide?
- Where can I leave feedback?
Have other questions?
If you didn’t find an answer to your question, feel free to reach out. You can also schedule a guided demo to help you understand Backtrace and how it works.
A community of game-changers
We are a community of developers — just like you. Join the discussion.
Industry’s best minidump support
Backtrace has industry-leading minidump support to store, process, and manage .dmp files that are generated from applications running on Windows, macOS, and various versions of Linux, including Android.